Warranty, Returns and Complaints Policy
HPT bubble walls are often custom-designed for individual projects. The applicable terms must be confirmed in the quotation or contract before an order is placed.
Last reviewed: 20 October 2026
1. Quotations and order confirmation
A quotation should identify the scope of work, configuration, materials, accessories, price, applicable taxes and fees, schedule, payment method, delivery/installation terms and validity period. Work begins after the parties confirm the terms in writing.
2. Warranty
The warranty period, scope and conditions are stated in the quotation, warranty document or contract for each project. Warranty terms do not exclude any mandatory customer rights under applicable law.
3. Returns and cancellation
Because products may be manufactured to custom dimensions and specifications, returns or cancellation depend on production status, scope and the agreed terms. HPT will disclose applicable conditions before the customer accepts the transaction. No term is intended to limit mandatory rights under applicable law.
4. Refunds
If a refund is due under the contract or applicable law, HPT will confirm in writing the amount, method and expected timing. Nothing on this page is intended to exclude mandatory customer rights under applicable law.
5. Delivery, installation and acceptance
The parties should agree in writing on delivery location, schedule, site readiness, power/water requirements, installation scope, acceptance criteria and each party's responsibilities.
6. Complaints and support
Send a description of the issue, quotation/contract reference if available, relevant photos and your contact details to info@hungphutrung.vn or WhatsApp +84 938 137 038. HPT will review and respond within a reasonable time based on the nature of the matter.
Legal framework: References include Vietnam’s Law on Personal Data Protection No. 91/2025/QH15 (effective 1 January 2026), the Law on Protection of Consumers’ Rights No. 19/2023/QH15 and its implementing regulations, plus other rules applicable to HPT’s actual activities.